Oscar Health rolls out largest expansion

Oscar Health, a technology-focused health insurance company, recently announced its plans to expand into 12 new markets for 2020. 

2020 marks the company’s third consecutive year of major growth, Oscar said it wants to fix a “broken health care system” by providing consumers a health care option that is easy to navigate, transparent and affordable.

“We want to reach as many people as possible,” Oscar CEO and Co-founder Mario Schlosser wrote. “We’re expanding because our members love what Oscar offers; our net promoter score — which measures how likely members are to recommend Oscar — is double the industry average and clear evidence of that.” 

Oscar originally expanded to Arizona in 2016 when it moved its member services team, or Concierge Team, to Tempe in 2016. Now, Oscar is working on expanding its footprint by doubling its space at The Circuit complex by summer 2019 and creating 400 new jobs by 2020.

“Oscar’s Concierge Team in Tempe is crucial to our vision for a more member-focused health care experience, and we are thrilled to be investing more in Arizona as our membership grows,” Schlosser said in a 2018 press release. “I’m proud of the office culture we’re building at The Circuit, driven by talented employees with a clear passion for providing exceptional support to our members.” 

The 2019 expansion also included covering all of Maricopa County for the first time and now according to Oscar, it covers 1,800 members in Arizona. 

Oscar was founded in New York City in 2012 with the mission to develop a seamless technology and provide personalized support to help its members navigate the health care system by pairing members with a team of care guides and nurse practitioners who help them with everything from finding the right doctor to understanding claims.

“Because our personalized Concierge teams work with our members when they get sick, we can guide them to the right care and save them time and money in the process,” wrote Schlosser. “On average, members save 10 percent on health care costs when Oscar routes their care, and 90 percent of members say they’d recommend the doctors we find for them to their friends.”

The company was also the first insurer to offer free, 24/7 telemedicine to members as well as the first to integrate direct scheduling with providers through the app. 

Oscar covers individuals and families both on and off the Affordable Care Act exchange. It also offers small group insurance plans for small businesses and is starting to expand to cover Medicare Advantage consumers, according to a spokesperson.

The insurer is also working on finalizing its 2020 coverage plans. For a full list of the company’s benefits to the consumer, click here.

“Being an Oscar member means having a health insurance company that’s always there during challenging moments, and we are eager to be there for new and existing members alike in 2020,” Schlosser said.

Emily Richardson

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