How Odyssey is modernizing education funding administration

As school choice and education savings account programs continue to expand across Arizona and the U.S., state agencies face a growing operational challenge: how to administer billions of dollars in public funding while ensuring compliance, transparency, and a streamlined experience for families.

Odyssey was built to solve exactly that problem.

Rather than simply functioning as a payments processor, the technology company developed an end-to-end platform designed specifically for public education funding programs. Its technology helps state agencies manage everything from eligibility verification and document collection to vendor management, purchasing controls, reimbursements, and financial reporting all within a single system.

With Odyssey managing school choice programs in states like Texas, Florida, and Iowa, the need for technology that can handle the complexity of program administration has become increasingly important as they scale across the country. Modern programs can serve tens of thousands of families, support thousands of education providers, and process enormous volumes of applications, receipts, and transactions. Managing that complexity through spreadsheets and dated software is no longer sustainable.

That operational focus has also positioned Odyssey to become an early adopter of artificial intelligence (AI), using it as a practical tool for improving efficiency and strengthening the integrity of its program.

“Odyssey is proud to play a key role in expanding access to high quality education for families in states across the country, regardless of income or zip code,” said Sam Ratcliffe, chief technology officer at Odyssey. “We are committed to offering our best-in-class technology and AI to better serve school choice families, schools, and program administrators. When technology is built around the needs of both government and families, it expands educational opportunity while delivering the transparency and accountability that public programs require and taxpayers deserve.”

Unlike traditional software that relies exclusively on fixed rules, Odyssey utilizes AI to interpret large volumes of unstructured information, including receipts, invoices, product descriptions, and supporting documentation. The technology helps classify purchases, identify missing information, detect unusual transaction patterns, and prioritize cases that warrant additional human review.

Every flagged transaction is routed through structured review workflows where trained specialists review the issue to make the final determination according to state policy. This approach allows agencies to automate repetitive administrative work while preserving oversight for higher-risk decisions.

Odyssey’s platform also strengthens fraud prevention by addressing improper payments before they occur rather than solely relying on audits after funds are spent.

As Odyssey’s platform has expanded across multiple states, machine learning has become increasingly effective at distinguishing between normal program activity and behavior that calls for closer examination. Operational feedback from reviewers continually
improves case prioritization while ensuring each state’s unique policy requirements remain central to every decision.

Beyond compliance, automation has significantly improved the experience for families. Instead of waiting days or weeks for application reviews, Odyssey’s automated systems can return eligibility decisions in seconds. Families can apply, upload documents, monitor balances, purchase approved educational services and track reimbursements from a mobile device — an important feature considering that roughly 85% of users access the platform via smartphone.

For state agencies operating with limited staffing resources, those efficiencies are equally meaningful. Automation handles routine processes such as application intake, document validation, transaction routing and payment reconciliation, allowing employees to focus on complex cases, policy interpretation, investigations, and constituent support.

Ultimately, Odyssey sees AI as one component of a broader technology ecosystem designed to make education funding more efficient, transparent, and accountable. By combining automation with configurable program rules, comprehensive audit trails and human oversight, the company is helping modernize how states administer rapidly growing education choice programs while strengthening safeguards for public funds.

Photo: Lucélia Ribeiro, CC BY-SA 2.0 https://creativecommons.org/licenses/by-sa/2.0, via Wikimedia Commons